Frequently Asked Questions
General Shipping Questions
How long does delivery take?
We offer a 24-hour delivery guarantee on most orders, expected to arrive on Friday cause we ship all our items on Thursday.
What areas do you deliver to?
Our services cover St.Vincent and the Grenadines.
What items can I ship?
We ship a variety of items, including groceries, food items, appliances, bath and body products, baby supplies, laundry, and cleaning supplies.
How much does shipping cost?
We pride ourselves on offering some of the most competitive rates available. Shipping costs vary depending on the item’s size and quantity and we always strive to keep them affordable.
Do you offer same-day delivery?
No. We ship only on Thursdays as rates are best on that day with Admiral Bay.
Order & Payment
How do I place an order?
You can select items directly from our website. Once selected, simply add them to your cart and proceed to checkout to finalize your order.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, online payment systems such as Bank Transfers, and other secure options listed on our checkout page.
How can I track my order?
You’ll receive a tracking number once your order is processed. You can use this to track your package on our website or via email updates.
What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact our customer support within 24 hours of delivery to arrange for a replacement. Note that it all depends on the item and the discretion of Isle Link Cargo team.
Can I cancel or change my order after it’s placed?
No, so please be sure when ordering items and what you need/ want.